Pixeroom is a subscription service billed monthly — this policy explains how billing, cancellation, and refunds work.
Free Plan
The Free plan never requires payment, so there’s nothing to refund.
Cancelling a Paid Plan
You can cancel your subscription at any time from My Account. Cancelling stops future billing — your plan stays active until the end of the period you’ve already paid for, and you won’t be charged again after that.
Refunds
Because plans are billed monthly and can be cancelled at any time, we don’t offer prorated refunds for partial months or unused exports within an active billing period. If you believe you were charged in error — for example, a duplicate charge or a payment made after you’d already cancelled — contact us and we’ll look into it.
App Store Purchases
Purchases made through the Apple App Store (Pixeroom for iOS and macOS) are billed by Apple and follow Apple’s refund process. Those subscriptions are separate from the web plans described above — to request a refund for an App Store purchase, use Apple’s refund process rather than contacting Pixeroom.
Failed or Disputed Payments
If a renewal payment fails, your plan may be paused until payment succeeds or you update your payment method. If you have a billing dispute, please reach out to us directly before filing a chargeback — it’s faster to resolve and keeps your account in good standing.
Contact
For any billing question, contact us and include the email address on your account.